7/1/2014 REMINDER. Our offices will be closed July 7-18, 2014 for summer break. Have a great Independence Day! (Summer hours are Tuesday-Thursday, 10am-4pm EST. )
6/26/2014 We are still working through our high-volume traffic issues and have spotty emails and phones are still ringing off the hook. Our tech team tells us it will take us a few more weeks to completely resolve the issues. Please contact us via online chat or Skype. Thank you.
6/20/2015 PHONE CALLS.
Per our announcement regarding our severe email issues our phone lines have now also been overwhelmed with hundreds of calls coming in each day. Please contact us via online chat or Skype. It will take us time to respond even via chat, but this will not continue to add to in-bound emails or in-bound phone calls. We are answering calls and returning calls as quickly as we can, but cannot guarantee an immediate call back and it could take a few weeks, due to volume. Again, we have brought in additional support to assist but the traffic is overwhelming. Thank you.
6/15/2014 OUR EMAIL IS DOWN!
We are experiencing severe email issues. Due to an overwhelming response to recent media attention and website traffic, we have been inundated with emails and due to the activity our emails were frozen, both in and outbound.
We have been working with our hosting company and have had to bring in another company to assist us. Due to ICANN regulations we have been limited to the number of emails we can send and receive given the volume over such a short period of time. Over 47,000 emails have been trapped in our queue and that number is continuing to grow.
Please note, once our emails are back up and running you may receive duplicate emails from us and we do apologize for the inconvenience and for any delays in response to anything that you may have sent to us in the interim.
It has been our top priority addressing this issue and we are doing everything we can to resolve it as soon as possible. We appreciate your patience. Please hold all email correspondence to us until further notice. We are a small business and are seeing volumes now of 1,500 to 2,000+ emails per day. Again we apologize for the situation, and have no control over the volume of people that are interested in reaching us. We value each and every one of you and are working around the clock to contain the situation. Please contact us via Skype or via online chat.
6/1/2015 Summer Hours. We will be moving to our summer hours effective today. Tuesday-Thursday, 10am-4pm EST. Our offices will be closed July 7-18, 2014 for summer break. Have a great summer!
5/1/204 Book Expo America. Come visit us at BEA this May 27-29th at the Javitz Center in NY. We’ll be showcasing the following authors at our booth:
Thursday, 2pm EST – Patricia Reid, “Flying with the Rich and Famous”
Friday, 11am EST – Sandi Smith, “Adventure of A.R. Achnid” and “Polka Dotted Girl”
Saturday, 11am EST – Tom Raffio and Dave Cowens, “There Are No Do-Overs”
Saturday, Noon EST – Jack Heath, “Salem VI: Rebecca’s Rising”